--- title: "FAQ — Perfect Packs" description: "Answers about Perfect Packs: shipping, customization, ingredients, AI concierge, and how our personalized daily supplement packs work." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "Perfect Packs", "url": "https://okcapsule.ai", "logo": "https://okcapsule.ai/favicon.ico", "description": "AI-personalized, doctor-formulated daily supplement packs.", "founder": { "@type": "Person", "name": "Dr. Andrew Brandeis, ND" } }, { "@context": "https://schema.org", "@type": "WebSite", "name": "Perfect Packs", "url": "https://okcapsule.ai" }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What makes Perfect Packs different from other vitamin brands?", "acceptedAnswer": { "@type": "Answer", "text": "At Perfect Packs, we offer personalized solutions tailored to your unique health needs. Whether you choose from our solution packs or create your own custom order, you'll receive precisely what your body requires for optimal wellness." } }, { "@type": "Question", "name": "How do I know which pack is right for me?", "acceptedAnswer": { "@type": "Answer", "text": "Chat with our AI concierge about your goals, or build your own pack by selecting individual supplements from our range of high-quality ingredients." } }, { "@type": "Question", "name": "Are your ingredients responsibly sourced?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, we're committed to sourcing only the finest ingredients from trusted suppliers who share our values of quality and sustainability." } }, { "@type": "Question", "name": "Can I customize my order?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely. In addition to our pre-designed solution packs, you can create your own custom order from our range of premium ingredients." } }, { "@type": "Question", "name": "What is the shipping cost and timeframe?", "acceptedAnswer": { "@type": "Answer", "text": "We offer Free 3-Day Shipping on orders over $75, ensuring timely delivery straight to your doorstep." } }, { "@type": "Question", "name": "Where do you ship to?", "acceptedAnswer": { "@type": "Answer", "text": "We currently only ship to the US." } }, { "@type": "Question", "name": "How can I track my order?", "acceptedAnswer": { "@type": "Answer", "text": "Once your order is processed, you'll receive a shipping confirmation email with tracking details." } }, { "@type": "Question", "name": "How can I get in touch with customer support?", "acceptedAnswer": { "@type": "Answer", "text": "Email us at help@perfect-packs.com and our team will help you." } }, { "@type": "Question", "name": "Is the AI giving medical advice?", "acceptedAnswer": { "@type": "Answer", "text": "No. The concierge offers wellness suggestions based on goals you share. Always consult your doctor if you take medications, are pregnant, or have a medical condition." } } ] } ] --- Free shipping on orders over $85● AI-personalized in 60 seconds● 80% less plastic than bottles● Free shipping on orders over $85● Doctor-formulated, third-party tested● Cancel or pause anytime● Free shipping on orders over $85● AI-personalized in 60 seconds● 80% less plastic than bottles● Free shipping on orders over $85● Doctor-formulated, third-party tested● Cancel or pause anytime● [Perfect ![](/__l5e/assets-v1/c5df0954-24b8-4275-bb06-027d919a68e5/perfect-packs-mark.png)Packs ](/)powered by[![OK Capsule](/__l5e/assets-v1/5f09d0fc-e7ea-44f5-997e-97ec793fde64/okcapsule-logo.png)](https://okcapsule.com) [How it works](/how-it-works)[About](/about)[FAQ](/faq)[My subscription](/account/subscriptions) [Build my pack](/pack-builder) # FAQ What makes Perfect Packs different from other vitamin brands? + At Perfect Packs, we offer personalized solutions tailored to your unique health needs. Whether you choose from our solution packs or create your own custom order, you'll receive precisely what your body requires for optimal wellness. How do I know which pack is right for me? + Chat with our AI concierge about your health goals and it will suggest a personalized formulation. If you prefer a hands-on approach, you can build your own pack by selecting individual supplements from our range of high-quality ingredients. Are your ingredients responsibly sourced? + Yes, we're committed to sourcing only the finest ingredients from trusted suppliers who share our values of quality and sustainability. You can trust that every ingredient in our packs is carefully selected to meet our stringent standards. Can I customize my order? + Absolutely! In addition to our pre-designed solution packs, you have the option to create your own custom order. Choose from our range of premium ingredients to tailor your pack to your specific health goals and preferences. What is the shipping cost and timeframe? + We offer Free 3-Day Shipping on orders over $75, ensuring timely delivery straight to your doorstep. [Read our Shipping Policy](https://perfect-packs.com/pages/shipping-information). Where do you ship to? + We currently only ship to the US. How can I track my order? + Once your order is processed, you'll receive a shipping confirmation email with tracking details. Simply click on the tracking link provided to monitor your package's journey in real-time. How can I get in touch with customer support? + For any further assistance or inquiries, please feel free to email us at [help@perfect-packs.com](mailto:help@perfect-packs.com). Our dedicated team is here to help you every step of the way. Is the AI giving medical advice? + No. The concierge offers wellness suggestions based on goals you share. Always consult your doctor if you take medications, are pregnant, or have a medical condition. [Perfect ![](/__l5e/assets-v1/c5df0954-24b8-4275-bb06-027d919a68e5/perfect-packs-mark.png)Packs ](/) Tailored supplements for every journey — crafted by medical experts, packed for your day. Shop - [Build your pack](/pack-builder) - [Subscriptions](https://perfect-packs.com/pages/subscriptions) Company - [About](/about) - [Blog](https://perfect-packs.com/blogs/news) - [Contact](https://perfect-packs.com/pages/contact) Help - [FAQ](https://perfect-packs.com/pages/faq) - [Shipping & returns](https://perfect-packs.com/pages/shipping-returns) - [Disclaimer: not medical advice](/disclaimer) © 2026 Perfect Packs. Powered by AI-personalized wellness. Support